ftk999 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how ftk999 collects, uses, and protects your data.
This privacy policy ("Policy") applies to the use of the ftk999 platform and its associated services ("Services"). This policy explains what types of information we collect, why we collect it, and how we use it when you register with ftk999, play, or contact us.
By using ftk999's services, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact our support team.
This policy has been drafted in accordance with the applicable laws and regulations of Bangladesh and applies only to individuals aged 21 or older.
Section 1: Data Collection
Information We Collect
When you create an account on ftk999 or use our services, we may collect the following types of information:
- Full name, date of birth, and national identity card details
- Email address and mobile number
- Residential address
- Payment information (partial details of bKash, Nagad, Rocket, Upay, or bank account numbers)
- Copies of documents submitted for identity verification (as part of the KYC process)
Technically Collected Information
Some information is collected automatically while you use the service, such as:
- IP address and device identifier information
- Browser type, operating system, and device model
- Log files and session data (login time, activity logs)
- Information collected through cookies and similar tracking technologies
- Geolocation data (if permission is granted)
Section 2: Purpose of Data Use
Why We Use Your Information
ftk999 uses the collected information for the following legitimate purposes:
- To create, manage, and verify your account
- To process deposits and withdrawals
- To provide bonuses, promotions, and VIP benefits
- To prevent fraud and ensure security
- To verify age (21+ confirmation) and implement responsible gaming policies
- To provide customer support and resolve complaints
- To fulfill legal obligations
Promotional Communications
With your consent, ftk999 may send you new bonus offers, promotional messages, game updates, and important platform notifications. You may opt out of such communications at any time. Essential account and transaction messages will always be sent and cannot be opted out of, as they are an integral part of the service.
Section 3: Data Storage and Security
How Your Information Is Kept Secure
ftk999 implements industry-standard technical and administrative measures to protect your personal information. Our security framework includes:
- All data transmissions are secured through SSL (Secure Socket Layer) encryption technology
- Sensitive information is stored in encrypted form
- Firewalls and access controls are in place to prevent unauthorized access
- Regular security audits and vulnerability assessments are conducted
- Among staff, only authorized personnel have access to sensitive information
How Long Information Is Kept
ftk999 retains your information while your account is active and for a defined period afterward to fulfill applicable legal obligations. Financial transaction records may be retained for a specified period as required by law. Information that is no longer needed is securely deleted or anonymized.
Section 4: Data Sharing and Disclosure
When Information Is Shared
ftk999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, or banks.
- Identity Verification Services: Information may be shared with an authorized service provider to complete the KYC (Know Your Customer) process.
- Legal Authorities: Information may be disclosed in response to a court order, a lawful request from law enforcement agencies, or as required by applicable law.
- Business Transfer: In the event of a change in business ownership or merger of ftk999, information may be transferred, but the new authority will be bound to comply with this policy.
Cookies and Similar Technologies
Cookies are used on the ftk999 website. Cookies are small data files stored on your device that help us improve the quality of our service. Through cookies, we do the following:
- Keep your login session active
- Remember your preferences and settings
- Ensure platform functionality and security
- Collect statistics to analyze and improve service quality
You can manage cookies through your browser settings, however disabling certain cookies may limit some functionality of the platform.
Section 5: Your Rights
You can view the information stored about you by logging into your account on ftk999. Contact our support team for detailed information.
If any of your information is incorrect or incomplete, you may request a correction. We will verify and correct it as soon as possible.
In certain circumstances you may request the deletion of your information, however information required to fulfill legal obligations may be retained.
You may object to the use of your information for marketing or other optional purposes, and opt out of promotional communications.
How to Exercise Your Rights
To exercise any of the rights described above, contact us via our 24/7 live chat or by email. We will verify your identity and respond within the designated timeframe. If there are legal or regulatory restrictions on exercising certain rights, we will inform you accordingly.
Section 6: Protection of Minors
ftk999 strictly prohibits providing services to anyone under the age of 21. We conduct an age verification process at the time of registration and do not knowingly collect or store information from any minor. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.
If a parent or legal guardian believes that their child under the age of 21 is using our platform or has provided information, please contact us immediately.
Section 7: Changes to the Policy
ftk999 reserves the right to update or modify this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform. Continued use of the service after a revised policy takes effect will be considered acceptance of the new policy terms.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision. Previous versions may be available upon request.
Section 8: International Data Transfers
Our server infrastructure may be located in various countries. As a result, your information may be processed or stored on servers outside Bangladesh. In such cases, ftk999 ensures that applicable data protection standards are properly upheld and that your information remains equally protected.
For international transfers, we ensure appropriate agreements and security measures are in place with the relevant parties to maintain the confidentiality and integrity of your information.
Section 9: Applicable Law and Jurisdiction
This privacy policy will be interpreted and governed in accordance with the applicable laws of Bangladesh. If any dispute arises relating to this policy or ftk999's data processing, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the matter will be settled through a competent court.
Contact Us
For Privacy-Related Questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali 24/7.
[email protected]
Responsible Gaming
We are always committed to ensuring your gaming experience remains safe and responsible. See the link below to learn about our responsible gaming policy.
Learn About Responsible Gaming → Frequently Asked Questions (FAQ) →